Refund and Returns Policy

Refund Policy

At IHPKART.COM, we strive to provide a seamless shopping experience for all our customers. Our refund policy ensures fairness and transparency for both our customers and vendors. Please read the following terms carefully.

1. Eligibility for Refunds

• Refunds are only available for products that are defective, damaged, or significantly not as described.
• To be eligible for a refund, you must contact us within 7 days of receiving the product.

2. Non-Refundable Items

• Digital products, downloadable items, and services are non-refundable.
• Products marked as “Final Sale” or “Non-Refundable” are not eligible for refunds.

3. Return Process

• To initiate a return, please contact our support team at [support email] with your order number and a detailed description of the issue.
• If your return is approved, you will receive instructions on how to return the product.
• Returned items must be in their original packaging and condition.

4. Refund Process

• Once we receive the returned product and inspect its condition, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.

5. Shipping Costs

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., defective or incorrect product).
• If the product is returned due to customer preference (e.g., change of mind), the customer is responsible for return shipping costs.

6. Late or Missing Refunds

• If you haven’t received a refund within the stated time, please check your bank account again.
• Contact your credit card company or bank, as processing times can vary.
• If you’ve done all of this and still have not received your refund, please contact us at [support email].

7. Vendor-Specific Policies

• Some vendors on our platform may have specific refund policies. Please review the vendor’s refund policy on their store page before making a purchase.
  • Disputes or refund requests involving third-party vendors will be mediated by IHPKART.COM to ensure fair resolution.

8. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@ihpkart.com

9. Changes to This Policy

• IHPKART.COM reserves the right to modify this refund policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.

10. Contact Information

• If you have any questions or concerns about our refund policy, please contact our support team at support@ihpkart.com or +91 62069 17700